Cloud Solutions offer a strong technology alternative for Inside Sales Teams, providing the advantages of communication automation with a lower cost-of-entry. Since their inception more than 15 years ago, cloud contact center services generally offered scaled-down features in exchange for convenience and reduced overhead. Over time, new advantages to hosted services have become clear: scalability, disaster recovery, future-proofing through automatic upgrades, and more.

Despite these advantages, the function and control portfolio remained well-behind available premise-based options. Today, a new breed of cloud-based offerings are emerging that have redefined the value proposition and changed the game.

The Rise of the Cloud Contact Center explores the evolution of the Enterprise Cloud offer, delivering the full functionality of a complete contact center technology suite while allowing you to benefit from the advantages of a CaaS (communications as a service) infrastructure.