Overview
Part four, the final installment in our webinar series: Regulatory Compliance Issues Your Inside Sales Teams Face.
Unraveling the Laws of Call Monitoring and Recording & The New FCC Declaratory Ruling
This webinar, lead by Michele Shuster (Partner) and Anthony Cacciatore (Associate), Mac Murray, Petersen & Shuster, covers:
-the complex laws of call monitoring and recording. Our legal experts address federal and state laws as they apply while discussing what you need to know about legal compliance if you are using pre-recorded messages in your Inside Sales department.
-the FCC Declaratory Ruling, which is effective immediately, addressing (among other topics) calling cellular numbers and the definition of ATDs (automatic telephone dialing system), and liability for calls made to reassigned numbers.
Explore potential risks, how to ensure compliance, and learn best practices from industry experts. This webinar is a must for those in the Inside Sales community.
To learn more about the new AA-ISP Regulatory Guide and the ever-changing rules and legislation confronting the Inside Sales industry, please visit www.AA-ISPRegulatoryGuide.com and spend more time selling and less time worrying about TCPA compliance.
ABOUT OUR SPEAKERS
Michele Shuster
Michele has extensive experience in assisting clients involved in highly regulated industries. Shuster managed the Ohio attorney general's consumer protection and crime victim services divisions from 1997 through 2004. She is a past President of the Ohio Women's Bar Association, and is active on several non-profit and association boards. She was selected as "Ohio Rising Star" by Ohio Super Lawyers magazine and was named by Business First as one of the outstanding 40 professionals in central Ohio under the age of 40 for business and community leadership in 2005.
She is General Counsel for PACE (Professional Association for Customer Engagement), formerly the ATA (American Teleservices Association). Shuster is a Certified Information Privacy Professional, which demonstrates her strong foundation in U.S. privacy laws and regulations. Shuster has served as Chair of the Executive Advisory Board for The University of Akron's Taylor Institute for Direct Marketing and Suarez Applied Marketing Research Laboratories.
Since venturing into the private practice of law, Shuster has established a solid record of assisting clients in teleservice audits, consumer protection matters before state attorneys general, matters before the Federal Trade Commission and Federal Communication Commission, advertising compliance, and privacy issues.
Anthony J. Cacciatore
Anthony is an associate at Mac Murray, Petersen & Shuster. His practice focuses on helping clients understand and comply with federal and state consumer protection laws, including those pertaining to privacy, advertising, telemarketing, charitable fundraising, and debt collection. Anthony's experience includes assisting in active enforcement investigations, deceptive trade practices and consumer fraud litigation.
Anthony also serves as a Reserve Officer in the Army Judge Advocate General's Corps.
Feel free to contact us with any questions at [email protected] or call 1-800-604-7085 ext 130.
Unraveling the Laws of Call Monitoring and Recording & The New FCC Declaratory Ruling
This webinar, lead by Michele Shuster (Partner) and Anthony Cacciatore (Associate), Mac Murray, Petersen & Shuster, covers:
-the complex laws of call monitoring and recording. Our legal experts address federal and state laws as they apply while discussing what you need to know about legal compliance if you are using pre-recorded messages in your Inside Sales department.
-the FCC Declaratory Ruling, which is effective immediately, addressing (among other topics) calling cellular numbers and the definition of ATDs (automatic telephone dialing system), and liability for calls made to reassigned numbers.
Explore potential risks, how to ensure compliance, and learn best practices from industry experts. This webinar is a must for those in the Inside Sales community.
To learn more about the new AA-ISP Regulatory Guide and the ever-changing rules and legislation confronting the Inside Sales industry, please visit www.AA-ISPRegulatoryGuide.com and spend more time selling and less time worrying about TCPA compliance.
ABOUT OUR SPEAKERS
Michele Shuster
Michele has extensive experience in assisting clients involved in highly regulated industries. Shuster managed the Ohio attorney general's consumer protection and crime victim services divisions from 1997 through 2004. She is a past President of the Ohio Women's Bar Association, and is active on several non-profit and association boards. She was selected as "Ohio Rising Star" by Ohio Super Lawyers magazine and was named by Business First as one of the outstanding 40 professionals in central Ohio under the age of 40 for business and community leadership in 2005.
She is General Counsel for PACE (Professional Association for Customer Engagement), formerly the ATA (American Teleservices Association). Shuster is a Certified Information Privacy Professional, which demonstrates her strong foundation in U.S. privacy laws and regulations. Shuster has served as Chair of the Executive Advisory Board for The University of Akron's Taylor Institute for Direct Marketing and Suarez Applied Marketing Research Laboratories.
Since venturing into the private practice of law, Shuster has established a solid record of assisting clients in teleservice audits, consumer protection matters before state attorneys general, matters before the Federal Trade Commission and Federal Communication Commission, advertising compliance, and privacy issues.
Anthony J. Cacciatore
Anthony is an associate at Mac Murray, Petersen & Shuster. His practice focuses on helping clients understand and comply with federal and state consumer protection laws, including those pertaining to privacy, advertising, telemarketing, charitable fundraising, and debt collection. Anthony's experience includes assisting in active enforcement investigations, deceptive trade practices and consumer fraud litigation.
Anthony also serves as a Reserve Officer in the Army Judge Advocate General's Corps.
Feel free to contact us with any questions at [email protected] or call 1-800-604-7085 ext 130.
