This document provides an overview of the report compiled by CSO Insights and presents what they view as the top ten Telemarketing/Inside Sales metrics. Criteria is either because of their change in size over the past two years, the discrepancy between telemarketing/inside sales and field sales, or changes they feel are trending in an important direction. The attached describes the overall survey details, present charts, key findings, and observations on these top ten trends, including the Going Forward Recommendations.

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