Most organizations are overlooking a nearly untapped revenue source: former customers. But winning back lost customers isn't easy, especially when you don't know why they left. Whether it was due to a service failure, a competitor relationship, or they were lured away by a better price—decision science shows a pathway to re-engage, reignite the relationship, and recapture this lost revenue.
Join Doug Hutton, EVP of Customer Experience at Corporate Visions, for a science-backed members-only Training Tuesday for leaders and their teams.
You'll learn how to:
Format:
Training Tuesdays have a relaxed, lunch-and-learn vibe. You’re welcome to invite your whole team so you can learn together in a group, then practice your new skills together later for reinforcement. (Please ask each attendee to register individually.)
You’ll have the ability to turn on video, unmute yourself to ask questions, and fully participate in this unique training opportunity. The facilitator may use breakout rooms during the session for hands-on application of the lessons learned.
Register:
This Emblaze training session is a benefit of Emblaze Membership. If you’re not yet an active member, you’re invited to attend one session as our guest. Can't join live? No problem, register anyway to receive the on-demand link.
During the scheduled presentation, if you have any trouble connecting or accessing the session, please click here to contact Zoom Support or visit https://support.zoom.us.
Feel free to contact us with any questions at [email protected] or call 1-800-604-7085.
All of our past events are available on demand in our Idealab, and are typically posted within 24 hours!
Thanks for registering! You’ll receive a confirmation email soon with all the pertinent details.
If you have any questions or want to speak to an Emblaze specialist, reach out here.
If you want to go even deeper on customer win-backs, don't miss our premier industry conference DigitalNow Revenue Summit! It's all happening April 2-4 outside of Chicago.
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