Training Tuesday

Training Tuesday: Winning back customers when you don't know why they left

April 9th, 2024

12:00pm - 1:00pm EST/EDT

Most organizations are overlooking a nearly untapped revenue source: former customers. But winning back lost customers isn't easy, especially when you don't know why they left. Whether it was due to a service failure, a competitor relationship, or they were lured away by a better price—decision science shows a pathway to re-engage, reignite the relationship, and recapture this lost revenue.

Join Doug Hutton, EVP of Customer Experience at Corporate Visions, for a science-backed members-only Training Tuesday for leaders and their teams.

You'll learn how to:

  • Approach former customers with research-backed messages to gain access and get a meeting
  • Use persuasive first-meeting content that motivates them to  return 
  • Enable your entire commercial organization to effectively support and execute your win-back growth play


Training Tuesdays have a relaxed, lunch-and-learn vibe. You’re welcome to invite your whole team so you can learn together in a group, then practice your new skills together later for reinforcement. (Please ask each attendee to register individually.)

You’ll have the ability to turn on video, unmute yourself to ask questions, and fully participate in this unique training opportunity. The facilitator may use breakout rooms during the session for hands-on application of the lessons learned.


This Emblaze training session is a benefit of Emblaze Membership. If you’re not yet an active member, you’re invited to attend one session as our guest. Can't join live? No problem, register anyway to receive the on-demand link.

During the scheduled presentation, if you have any trouble connecting or accessing the session, please click here to contact Zoom Support or visit

Feel free to contact us with any questions at or call 1-800-604-7085.

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