In the January and February 2024 Customer Success Executive Forum sessions, Forum members discussed the increasing importance of customer communities in overcoming buyer saturation. They also unpacked the technology used by CS teams, the growing trend of self-service in the market, and the challenges of implementing and using technology within CS operations.

Download the Executive Summary now to get members' key highlights and takeaways.

Are you a Director+ leader in your organization? If so, you could be part of an Emblaze Executive Forum, and gain access to a new network of peers just waiting to share their experiences, tips, resources, and lessons learned with you—and to hear yours in return. Find out which Executive Forum is right for you.