Smart inside salespeople know the sales world has forever changed as we know it. If you want to be successful and ride this wave, you'll need to adapt. In this overview, taken from Josiane Feigon, author of Smart Selling on the Phone and Online and President of TeleSmart Communications,, you'll learn four crucial steps to help you navigate the terrain.

1. Listen to the conversation and become socially savvy
2. Do your homework and use technology tools
3. Develop compelling value statements and value messaging
4. Provide content in easy, bite-size chunks for the prospect to read and digest