Overview
Logo churn. Net dollar retention. Expansion. Account health.
These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?
Gio Bryden, director of Customer Success at Acquire, and Maddie Dunlap, Manager for Customer Success at Mixpanel will share:
- The key metrics for growth with existing customers
- How customer satisfaction plays into the greater picture
- Top priorities for new CS functions
- Ways to develop a CS-sales-marketing-product flywheel