August 1st, 2024

11:00am - 12:00pm EST/EDT

Virtual Forum Meeting

As B2B enterprise organizations continue to recognize the strategic importance of customer success, there's a growing conversation around monetizing these services. Charging for customer success not only validates its value proposition but also enables organizations to allocate resources effectively, ensuring sustainable growth and maximizing return on investment.

As we delve into August's Customer Success Executive Forum, you're invited to think about these questions:

• How are you thinking about implementing a monetization strategy that aligns with your company's overall goals and customer-centric approach, while also evaluating potential impacts on customer relationships and satisfaction levels?
  
  
• How are you measuring whether the value delivered through customer success justifies implementing a pricing model and how are you communicating this shift to stakeholders?