July 4th, 2024

11:00am - 12:00pm EST/EDT

Virtual Forum Meeting

Investing in the coaching and development of your Customer Success Managers (CSMs) is crucial. As the frontline ambassadors for customer satisfaction and retention, empowered and well-trained CSMs drive business growth by nurturing strong customer relationships. In a competitive landscape, where customer expectations are constantly evolving, prioritizing the continuous growth and skill enhancement of CSMs ensures they are equipped to adapt, innovate, and deliver exceptional value to customers.

As we delve into July's Customer Success Executive Forum, you're invited to think about these questions:

• As a leader, how are you providing your CSMs with the necessary resources and support to enhance their skills and capabilities in line with evolving customer needs?
  
  
• How are you cultivating a culture of ongoing learning and development within your team to foster resilience and agility in the face of market changes?