As a customer success leader, you're continually revisiting how your incentives and compensation model is driving optimal team performance. You understand that aligning incentives with customer-centric outcomes is crucial for long-term success.
While some organizations are shifting away from traditional sales-driven models towards metrics that emphasize customer satisfaction, others are incentivizing CSMs to drive customer retention and expansion. Variable compensation tied to customer health and product adoption motivates teams to focus on customer needs. This approach fosters a culture of proactive problem-solving and relationship-building.
What did your team's incentives and compensation package look like in 2023, and how will it look different—if at all—in 2024? Who or what is driving this change? What does the dream incentives and compensation package for customer success look like, in your perspective?
Please note, participation in an Emblaze Executive Forum requires Emblaze Membership.
This is your chance to learn from industry masterminds, while contributing your earned experienced to a diverse group of peers at a similar professional level. Executive Forum members develop long-term, meaningful relationships within the group, sharing ideas, collaborating with each other, and providing advice, thought leadership, and relevant organizational expertise on the topics and challenges discussed. Members are invited to present a case study on an organizational structure, process, or challenge within their company.
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