Will your 2024 involve restructuring your customer success organization to better serve customers or make more efficient use of resources?
Maybe your digital selling motion is moving higher up market and as a result, CS is being asked to serve a larger number of clients. Or maybe your CSMs will have a more direct tie to revenue next year, in the form of CSQLs, quota, or more billable services. Any of these changes will shift where leaders are allocating money and focus.
Let's talk about what this looks like for you as a leader and for your teams as you're planning for 2024.
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This is your chance to learn from industry masterminds, while contributing your earned experienced to a diverse group of peers at a similar professional level. Executive Forum members develop long-term, meaningful relationships within the group, sharing ideas, collaborating with each other, and providing advice, thought leadership, and relevant organizational expertise on the topics and challenges discussed. Members are invited to present a case study on an organizational structure, process, or challenge within their company.
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