Executive Forum

Customer Success: Measuring customer outcomes

October 12th, 2023

11:00am - 12:00pm EST/EDT

Virtual Forum Meeting

Knowing which metrics are meaningful to your customer, then documenting and reporting on those metrics, is a big part of communicating value.

In this month's Forum, we'll discuss which metrics your team is already measuring and reporting on skillfully, and which metrics they're finding challenging and why.

We'll also review a useful framework called the Triple Metric, which can be used to connect project-level metrics to strategic outcomes that customer decision makers care about.

IMPORTANT: Please come to this session prepared with a real customer account in mind for the basis of the reflection you'll be doing and taking back to your team.


Please note, participation in an Emblaze Executive Forum requires Emblaze Membership.

This is your chance to learn from industry masterminds, while contributing your earned experienced to a diverse group of peers at a similar professional level. Executive Forum members develop long-term, meaningful relationships within the group, sharing ideas, collaborating with each other, and providing advice, thought leadership, and relevant organizational expertise on the topics and challenges discussed. Members are invited to present a case study on an organizational structure, process, or challenge within their company.

Learn about Emblaze Executive Forums and apply today!

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Please note, this session is a benefit of Emblaze membership. Non-members are invited to attend one session as our guest. Additional participation requires active membership at the time of registration.

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