During this session, Sylvain Tremblay, EVP of Video AI at Uniphore continued the discussion around the impact EQ is having on B2B sales.

As humans, we can "read the room" beyond just what is being said. Adding context such as gestures and behavioral cues as well as the tone of voice gives us a complete picture of the voice of the customer.

Yet when only 7% of the conversation is being captured by traditional call recordings, teams are missing the moments that matter most.

Sylvain shared the differences AI can make to augment our human capability to listen, understand and respond to customer needs in our current virtual environment.