At Training Tuesdays, you and your teams will learn skills you can put to use right away. This month's session replay includes research and evidence-backed skills from Expand Value by Corporate Visions.

Grow Customer Relationships Without Risking the Renewal

Renewals and upsells aren’t won by default—they’re won with the right message. Yet many sales and customer success teams rely on acquisition-style tactics that unintentionally push good customers into the arms of competitors. The research is clear: disrupt a current customer, and you’re 10–16 percent more likely to lose them.

To succeed, you need a different approach—one that reinforces the value of the partnership and shows why evolving the relationship makes business sense. When you position your solution as a natural next step, not a radical shift, you make expansion feel like a smart, low-risk decision.

Watch this session replay to learn how to:

• Use the “Why Evolve” message framework to move customers toward higher-value solutions

• Apply the Triple Metric model to demonstrate partnership impact across strategic, operational, and personal levels

• Turn QBRs into strategic conversations that open doors to upsell and cross-sell opportunities

You’ve earned your customer’s trust—now it’s time to build on it.

Watch this Training Tuesday replay to learn how to expand your accounts without undermining the relationship.

Who should watch:
Sales and customer success leaders, sellers and CSMs who want the skills and insights to evolve accounts without disrupting trust.